Terms & Conditions
Returns Policy
We do not offer refunds or exchanges on any products purchased on Basanti Couture therefore please read the product disclaimer below, and take precise measurements when choosing a size.
Faulty Items Policy
All items are quality-checked before dispatch. However, in the unlikely event that your item arrives damaged, please email basanticouture@gmail.com within 24 hours of receiving your order. In your email, include a picture of the fault, the date of purchase, and your order number. All faulty items will be exchanged for the same product. If the same product is not available, a partial refund will be issued.
Please allow up to 48 hours for a response after notifying us of a fault. Faulty items must be returned to us within 14 days in their original packaging (a return label will be provided).
Customs Duties and Taxes
Orders shipped outside the United Kingdom may be subject to import duties, taxes, customs fees or other charges imposed by the destination country. These charges are the responsibility of the customer. We are not responsible for any delays caused by customs clearance procedures.
International orders are shipped from the United Kingdom. Any import duties, VAT, customs fees, or local taxes charged by your country's customs authorities are the responsibility of the recipient.
Pre-Order Policy
By placing a pre-order with Basanti Couture, you agree to the following terms:
1. Payment
Payment for all pre-order items is taken in full at the time your order is placed. Your payment secures your item and production slot.
2. Production & Delivery
Pre-order items are made after the pre-order period has closed. Our current estimated production and dispatch timeframe is approximately 7–9 weeks from the close of the pre-order period.
Please note that these timeframes are estimates only and are not guaranteed.
3. Delays
As our garments are handcrafted and produced overseas, unexpected production or shipping delays may occasionally occur. By placing a pre-order, you acknowledge and accept that delivery may take longer than the estimated timeframe. Basanti Couture will make every effort to keep customers informed of any significant delays.
4. Cancellations
Once a pre-order has been placed, cancellations or changes cannot be guaranteed as production may have already commenced. Any cancellation requests will be considered at Basanti Couture's sole discretion and in accordance with your statutory consumer rights.
5. Returns
Pre-order items are covered by our standard Returns Policy. This does not affect your statutory rights under applicable consumer protection laws.
6. Estimated Delivery Dates
Any estimated dispatch or delivery dates provided are given in good faith and are subject to change. Basanti Couture shall not be liable for delays caused by manufacturing, customs clearance, courier services, or other circumstances outside of our reasonable control.
7. Acceptance of This Policy
By placing a pre-order, you confirm that you have read, understood, and agreed to this Pre-Order Policy, including the estimated production timeframe and the possibility of delays.
Shipping Charges & Delivery Timings
All ready-to-ship items are prepared for dispatch the next working day. Orders placed on weekends or bank holidays will be dispatched on the following working day.
UK Mainland & Northern Ireland:
Default Royal Mail 48 Tracked: Free on all orders
Tracked 24 (Order must be placed by 1pm): £8.99
Special Guaranteed Delivery Before 1pm: £14.99
Rest Of The World:
Default Tracked & Signed For: £23.99 - £55.99
For any parcels that are lost in transit, customers must contact the courier directly. Once an order has been dispatched and proof of postage has been provided, responsibility for the parcel lies with the courier, and any delivery issues must be resolved between the customer and the courier.
Product Purchasing Disclaimer
We reserve the right to update product details, availability & prices at any time.
Please note that colours and finishes may appear different in person due to lighting, photography, or screen display settings. For additional reference feel free to contact us directly for more photos.
Due to the intricate, heavy embroidery on outfits, some sequin loss may occur over time as a natural result of wear and handling.
Limitation Of Liabilities
Basanti Couture are not responsible for allergic reactions, misuse, or damage from wear and tear.
For any parcels that are lost in transit, customers must contact the courier directly. Once an order has been dispatched and proof of postage has been provided, responsibility for the parcel lies with the courier, and any delivery issues must be resolved between the customer and the courier.
Intellectual Property
All content on the Basanti Couture website and social media channels (including photos, designs, branding, and text) is the property of Basanti Couture. Customers may not copy, reproduce, or use any content without prior permission.
Client photos will only be shared on Basanti Couture’s website or social media with the owner’s consent.